Since social networking sites, such as Twitter and Facebook, began allowing organizations to create profiles and become active members, organizations have started incorporating these strategies into their public relations programming. For-profit organizations have used these sites to help launch products and strengthen their existing brands; however, little is known about how nonprofit organizations are taking advantage of the social networking popularity. Through a content analysis of 275 nonprofit organization profiles on Facebook, this study examines how these new social networking sites are being used by the organizations to advance their organization’s mission and programs. Solely having a profile will not in itself increase awareness or trigger an input of participation. Instead careful planning and research will greatly benefit nonprofits as they attempt to develop social networking relationships with their stakeholders.
The social networking sites would force public relations practitioners to rethink how they approach relationship development with their stakeholders. Practitioners have been exploring the interactive elements of social networking and experiencing benefits for their organizations. This study found that although nonprofits are open and transparent with their Facebook profiles, they are not using the sites to their full potential to inform others and get them involved with non- profit organizational activities.
Review from:
Khairunnisa Samsudin |